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| 1.I've powered on my iPhone after repairing it but the screen is blank. What should I do? |
| You should perform a HARD RESET. Press and hold the Sleep/Wake button and the Home button for about 10 seconds until the Apple logo appears. |
| 2. My Home button does not work after repair. What should i do? |
| Check your number 4 connector on the main board, it could have been dislodged during repair or you may have broken one of the contacts on the underside of your Home button. If you have broken a contact please get in touch with us. |
| 3. How long will it take for iPhone Repairs UK/KoolKoala Limited to fix my iPhone? |
| Standard service repairs generally take 3-5 working days. Rapid48 screen repairs are completed and dispatched the day we receive them. |
| 4. I'd like you to repair my iPhone but I don't want to send it through the post. Can you help? |
| Yes. We're happy for you to deliver and collect your iPhone in person. Please contact us. |
| 5. I'd rather repair the iPhone myself, do you offer any help with this? |
| Of course. All of our parts come with an instruction sheet compiled by us as well as a link to a video. You'll also find some top repair tips here. If you have any problems you can always get in touch with us. |
| 6. I've started to fix my iPhone myself but have decided I'm not really up to the job. Can you take over? |
| Of course we can. Just get in touch with us. |
| 7. The part you sent me does not work! What happens now? |
| Sometimes less than perfect parts find their way to us. In these instances we are happy to refund or replace. We also pride ourselves on the fact we work with our customers to find a solution. Like you, we want your iPhone fixed as soon as possible. |
| 8. I want my part now! Can I come and collect it? |
| Yes of course. It's a good idea to give us a call first though so we know to expect you. |
| 9. My question has not been covered here. What should I do? |
| Please contact us, we're always happy to help. |
